FAQ
Shipping
I need to change my shipping address! What should I do?
If your order has not yet shipped, contact us with your order number and correct shipping address as soon as possible.
We are not able to update shipping information or reroute packages that have already shipped. If your order was already shipped to an incorrect address, we can process a reshipment to a new address for a second shipping fee.
Do you ship to my country/school/small town/etc.?
If you have an address able to receive mail/packages shipped from the United States, we can ship your order to you!**
**Unfortunately, we are unable to ship orders to the following US Territories: American Samoa, Micronesia, Marshall Islands, Northern Marshall Islands, and Palau.
Can you ship to my address if it is written in a language other than English?
We’re not able to print shipping labels with non-English characters and our system may also have trouble with accented characters. We recommend entering your shipping address pre-translated, or send us the translation so we can make sure it is as accurate as possible.
How much does shipping cost?
Shipping is based on weight and delivery address, so our system won't know how much your shipping will be until items are added to your cart and a shipping address is entered.
To calculate shipping, add the items to your cart and enter an address - our system will do the rest!
Can you split my order into multiple shipments?
We are unable to ship partial orders. Any orders containing a pre-ordered item will ship all together once all the items in the order are ready to ship.
When will my order be shipped?
Order shipped within the US will ship by December 3rd. Order shipped outside of the US will ship by November 11th. You’ll receive a shipping confirmation as soon as your order leaves our warehouse.
How long will my order take to get to me after it leaves the warehouse?
For orders within the continental United States, Alaska, Hawaii, and APO addresses, the delivery estimate is 7-10 business days once your order has left our warehouse.
For orders shipping outside of the United States, the delivery estimate is 2-6 weeks once your order has left our warehouse. This can depend on the total shipping distance (from Montana, USA) and the customs regulations/procedures in the destination country.
Please note that shipping time may take a bit longer, since shipping carriers tend to experience delays due to high volumes of orders shipping through November and December.
Is expedited shipping available?
We do not have expedited shipping available for calendar orders. Please refer to your order confirmation email and see the above section (“How long will my order take to get to me after it leaves the warehouse?”) for more information about shipping timelines.
Will I have to pay customs/import taxes or other additional fees when my order arrives?
If your order is being shipped outside of the U.S., you may be charged additional import fees and customs when your order arrives. We recommend being aware of the import/customs regulations in your country before placing your order. Please note that some carriers may charge an additional handling fee for processing tax payments at the time of pick-up or delivery.
When we list the value on customs forms, we do not include shipping costs, only the cost of the actual item.
We are not able to reimburse for customs fees, import taxes or additional handling fees that carriers may require at the time of delivery/pick-up.
I'm sending my order as a gift to an address outside of the US. Can you mark the order as a gift to waive the customs fees?
We are unable to ship your order as a gift with a value of $0 - even if you are intending to give the item(s) as a gift to someone else - as we must adhere to customs laws and fill out each customs form completely and correctly. If we do not properly fill out these forms, the shipment may be returned to us and/or we may be prohibited from shipping to that country.
Tracking
Is tracking available for my order?
For all orders shipping within the U.S., there will be tracking available for your order. When your order ships, you will receive a notification email with a tracking number that can be used to check updates at https://www.ups.com/track. Once your order is marked as “delivered” on that page, it may take an additional 2-3 business days for the parcel to be delivered.
If your order is shipping outside of the U.S., tracking updates may stop once the order either leaves the US or arrives in the destination country. Once the package arrives in the destination country, it should arrive in about 2-4 weeks.
Why doesn't my tracking number work?
Tracking numbers are only available for domestic customers and some other countries -- you can check tracking updates for your order at https://www.ups.com/track. Tracking information is typically only viewable in the first 120 days after an order has shipped.
For orders shipping out of the US, the tracking info for your order may only show tracking updates until your order leaves the US or arrives in the destination country. Once your order reaches that point, we estimate that it should take another 2-4 weeks for final delivery.
If you’re not seeing any tracking updates for your order, we recommend checking any alternate tracking numbers listed on the shipment details of the tracking page. Sometimes, 3rd party tracking websites can pull more information for an order.
If you think your order might be lost, check out “My order shipped but never showed up! Where is it?” in the Returns, Refunds, and Replacements section of this FAQ.
I never got a shipping confirmation or tracking number - what should I do?
If you don’t see a shipping confirmation email, check your spam folder - these emails sometimes get caught there. You can add hello@dftba.com to your address book or email contact list to prevent this in the future.
No luck? Take a moment to check if you have any pre-order or backorder items in your order - the product pages for these items will show the estimated date they will ship.
STILL no luck? Contact us and we’ll be happy to help!